Right of withdrawal

Cancellation Policy

Consumers have a fourteen-day right of cancellation.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last item.

To exercise your right of cancellation, you must notify us (KAFOON LLC, Anar Mammadgasimov, 7901 4TH ST N #19499, ST. PETERSBURG, FL 33702, USA, helplumesus@gmail.com) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

We offer a free exchange:
To do so, select "Exchange" as the return reason in our returns portal.

Complete return:
If you wish to return the entire item, please state the reason. As soon as we receive your package, we will refund you the amount minus €4.95 for return shipping within Germany and €9.95 from Austria and Switzerland.

Please note that when returning partial orders from bundled or special offers (e.g., "Pay two, get two free"), the free items must also be returned to receive a full refund.

Consequences of cancellation

If you cancel this contract, we will refund all payments in accordance with our Terms and Conditions no later than 20 working days from the day on which we verifiably received the returned item. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties, and functioning.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Contracts for the delivery of goods that, due to their nature, have been inseparably mixed with other goods after delivery.
Sample withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

— KAFOON LLC, Anar Mammadgasimov, 7901 4TH ST N #19499, ST. PETERSBURG, FL 33702, USA, kafoonllc@gmail.com
— I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
— Ordered on ()/received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if notification is made on paper)
— Date

(*) Delete as appropriate.

Special Notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form a single economic unit. This is particularly likely if we are also your lender or if your lender uses our assistance with financing.

Please note that due to careful inspection, processing your return and subsequent refund may take up to 10 business days after receipt of the returned goods. Thank you for your understanding.